Help
Returns & exchanges
How to return or exchange a CloveKids order, what we can accept, and how refunds are handled.
If something isn't right
Email hello@clovekids.com within 7 days of delivery with your order number and a photo. We'll sort out a replacement, exchange or refund.
What we can accept
Items must be unused, in their original condition and packaging. Because our pieces are handmade, small variations in colour, size and stitching are normal and aren't considered faults.
What we can't accept
Personalised or made-to-order items, and opened crochet kits, unless they arrived damaged or faulty.
Refunds
Once your return reaches us and passes a quick check, we refund to your original payment method within 5–10 working days. Return postage is covered by us for faulty items.
Damaged in transit
Send us a photo of the item and the packaging as soon as you can and we'll replace it at no cost to you.